As you all know, I’m a pretty frugal girl… love designer stuff, but refuse to pay designer prices – especially when it comes to kids’ clothes. That’s why when I came across Jilly Bo Billy, a designer deep discount site, I thought it was too good to be true. But, over the past year I’ve ordered from them a few times and cannot get over how consistently great the quality and service are. (Service is a big one for me… if the service sucks, you’re not getting my repeat business!)
Any time there has been an error, the owner (Janet) has contacted me quickly and rectified the situation immediately. Once, when the wrong colour sweater was sent (navy blue instead of black – honest mistake), she offered to either refund my money and let me keep the sweater, or send me the correct colour – and still keep the original one! How’s that for customer service? She knew it would cost me as much to send it back as it did to buy it, so she kindly gave it to me free of charge. This, dear friends, and the amazing product lines she carries on her site are what will keep me coming back. I love Jilly Bo Billy!!
The second site I can’t get enough of – and if you like me on Facebook, you’ve already seen me post accolades about this site – is True Cuddles. This wonderful site sells great products at deep discounts… and again, the customer service is FAB! I recently purchased some amazing undies for my daughter, and when I got them realized they were too big. I’ll save them for next year, but in the meantime, I was hoping to order her a size down. Since the “Cuddle of the Week” had expired (sold out), I emailed True Cuddles and the owner Heather kindly (and promptly, I might add!) emailed back saying she had a few extra sets I could purchase. She made my day! They arrived within a few days of purchase and my daughter was happy to have the proper size.
Have you had amazing customer service from a store or online retailer? If so, feel free to comment here. As a mom, I love to share great experiences so that we can all benefit from retailers who care about their customers! And, if there’s a discount in there somewhere, well… that’s even better!
I’m so excited about these two online retailers that I’ve become an affiliate for both of them! You’ll find their badges on the right column of my blog… so click away and go check them out. You won’t be sorry – but your bank account might! 😉